Privacy Policy

Effective Date: 21.02.2024

Thank you for playing! This Privacy Policy defines:

How we collect personal data about you and why we do so

How we use your personal data and
The choices you have for your personal data.

This Privacy Policy applies to D-TECH games, store, sites and related services, which we collectively refer to herein as the Service. We may periodically update this Privacy Policy by posting a new version to snakeonline.io. If we make any material changes, we will notify you by posting a notice on the Service prior to the change becoming effective. If we make material changes, we will notify you as required by applicable law by posting a notice on the Service before the changes become effective. If you continue to use the Service after the effective date, the new Privacy Policy will apply.

CONTACT US

If you have questions about data protection or would like to make a request to resolve issues related to your personal data, we recommend that you first contact us via the support feature within each D-TECH game so that we can respond to you more quickly. Alternatively, you can also contact us at:

Name of the controller: D-TECH BİLGİ TEKNOLOJİLERİ YAZILIM ANONİM ŞİRKET Address: Cumhuriyet Mahallesi 38. Sokak No 2 Daire 12 Samsun Turkey Related: Privacy e-mail:support@snakeonline.io

DATA WE COLLECT

The categories of personal data we collect vary based on the Services you use and the requirements of applicable law.

Data you give us directly.

Contact information (e.g. name, email address or phone numbers)
Player name or tag and password
Profile information (e.g. profile photo)
Messages and other content you send while using the Service (e.g. chat logs and player support tickets)
The data you provide to us in surveys, promotions, sweepstakes, contests and other activities
Our payment service providers collect your payment information in connection with all purchases you make from the D-TECH Store

Data we collect automatically.

Your account and game progress information, including internal account ID, which in most cases is automatically generated.
IP address and mobile device identifiers (e.g. your device or ad ID)
Data about your device, e.g. device name and operating system, browser type and language, internet service provider and telephone operator
Data we collect with cookies and similar technologies (more information below)
Approximate location data (as retrieved from IP address)
Data about your use of the Service, e.g. game data, purchases you make and interactions with other players on the Service

You also have the option to create a D-TECH ID using your email address or other contact information.

Data we collect from our business partners.

In addition to the information we have about you, we also use third-party partners such as social media sites, data analytics providers and advertising networks, such as:

Data we receive when you connect one of the third-party tools (such as LINE, Facebook, WeChat or Kakao) to the Service
Demographic data (e.g. to determine the non-precise location of your IP address)
Data against fraud (e.g. refund abuse in games or click fraud in advertising)
Data from the platforms on which the games are run or data from payment service providers (such as payment verification data)
Data for advertising or analysis purposes (e.g. surveys)
Data you make available to us via third-party services (e.g. LINE, Facebook, WeChat or Kakao) through your privacy settings

WHY DO WE COLLECT YOUR DATA?

We use your data for different business purposes, for example:

To make the service work.

For the purpose of enforcing the contract, we process data necessary for:

Create accounts and enable you to pay for our games and use our Service
Managing the Service
Verify and confirm payments
Providing and delivering the products and services you request
Sending you Service-related notifications

To make the service more suitable for our players.

In order to provide a great Service to our players, it is in our legitimate interest to collect and process data necessary to:

Updating and improving player profiles
Develop and improve service and player experience
Managing our relationships with you
Providing social features as part of the service
Customizing your service experience
Responding to comments and questions and providing player support
Providing you with D-TECH offers on the Service as well as other websites and services (including email)
Sending you relevant information such as updates, security alerts, and support messages
Allowing you to communicate with other players

To show personalized ads.

It is in our legitimate interest to process the data necessary to show you personalized advertisements on the Service as well as elsewhere (including email) in order to:

Monitoring the content you access in connection with the service and your online behavior
Present, aim and improve our Ads and the Service

See the ‘Your Rights and Choices’ section below for information on how to choose not to receive personalized ads.

To ensure that the service remains safe and fair.

Creating a level playing field within the service is our top priority. To learn more about our acceptable use policy, see D-TECH Terms of Service.

It is in our legitimate interest to process the data necessary to ensure that the Service and its social features are safe and fair, to combat fraud, and to ensure acceptable use:

Analyze and monitor the use of the service and its social features
Automatically or manually making conversations reasonable
Take appropriate action against players who commit fraud or act inappropriately

To analyze, profile and categorize.

In all of the above cases, we can analyze the collected data, use it for profiling and categorize it.

With your approval.

With your consent, we may also process your data for other purposes.

With your consent, we may also collect and use your device identifiers to serve you in-game ads and optimize in-game content based on your behavior and interests. Where appropriate, we may also collect your advertising identifier, IP address and device ID for the same purposes. In accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR), we must obtain your consent for this processing.

We share your device identifiers with selected partners for specified advertising and personalization. In addition to managing the ad network and harmonization platform, partners organize or participate in ad inventory bidding meetings to limit the frequency of the same ad returning. Partners may also use device identifiers for fraud detection purposes based on their legitimate interests. For more information, see our partners’ privacy policies. Google Privacy Policy

WHO CAN SEE YOUR DATA?

Except for D-TECH, your data may be accessed by other parties in the following circumstances:

Other players and users.

Social features are a central component of our games. Other players and users can, for example, see your profile data in game activities and read messages you send.

Our service providers.

D-TECH has suppliers that help us provide the Service. These vendors process your data solely for the purpose of providing the Service and performing tasks (e.g., hosting, player support, displaying advertisements, analytics, and fraud prevention) solely on and in accordance with D-TECH’s instructions.

Other companies and public authorities.

To verify payments (with payment providers such as Paypal) and to combat fraud and illegal activity, we may process and share data with other companies and organizations and provide data to public authorities in the event of legal requests.

We may also disclose your data, subject to your consent, to comply with the law or to protect personal rights property or the safety of us, our players or others.

Advertising and Social Media partners.

The Service includes features from our partners, such as social media engagement tools, features available through interface program applications (APIs) or software development kits (SDKs), and in-game advertising. A list of these partners can be found at partner-opt-out. These partners may have access to your data and may use it in accordance with their own privacy policies. To learn more about the data processing practices of these partners, we encourage you to review their privacy policies.

These partners may have access to data about your activities and your device (e.g., your IP address, mobile identifiers, the page(s) you visit, your location, time). We may also combine and share the data we collect about you with third-party advertising partners. These advertising partners may use this data (and similar data collected from other services) to serve you targeted advertising when you visit third-party services within their network. These partners may act in accordance with their own privacy policies. This practice is commonly referred to as “interest-based advertising” or “online behavioral advertising”. If you prefer not to share your personal data with third-party advertising partners, you can follow the instructions in the “Your Rights and Choices” section below.

International Data Transfers

Our Service is global in nature, so your data may be transferred anywhere in the world. Because different countries may have different data protection laws than your country, we take steps to ensure that appropriate safeguards are in place to protect your data as described in this Privacy Policy. Appropriate safeguards we may use include standard contractual clauses approved by the EU Commission and other legal measures.

YOUR RIGHTS AND OPTIONS

You can choose not to receive marketing emails and other marketing content.

You can stop receiving marketing communications, such as marketing emails from us, by following the instructions in those communications or by changing your in-game settings. Updated settings may not be effective immediately. Please note that you may continue to receive non-marketing communications about the Service, D-TECH Terms of Service or this Privacy Policy.

Instant Notifications

We may send you push notifications through our mobile applications. You can opt out of receiving such communications at any time by changing the settings on your mobile device.

You can choose not to receive promotional notifications like marketing emails.

On your Android or iOS device, you can opt-out of interest-based advertising in mobile apps by clicking on privacy settings and turning off “Allow Apps to Send Tracking Requests” or enabling “Limit Ad Tracking” (Apple iOS) or “Opt out of interest-based ads” (Android). For more information, see partner-opt-out.

You can also opt out of personalized in-game offers through the options provided in the game settings (when available).

You can access the personal data we hold about you.

If you request, we will provide you with a copy of your personal data in electronic format.

Other rights.

You also have the right to have your data corrected or deleted, to object to the way we use and share your data, and to restrict the way we share your data. You can withdraw your consent at any time.

We respond to all requests within a reasonable time. If you have an unresolved privacy or data use concern that we have not yet addressed to your satisfaction, you may contact your local data protection authority in the European Economic Area, Switzerland or the United Kingdom for unresolved complaints.

If you wish to exercise any of your rights as a data subject set forth above, please use the support options set forth in the “Contact Us” section above. All requests will be responded to in accordance with applicable law. To protect your privacy, before we fulfill your request, we may ask for your shopping receipt or other account information, ask you to link your email address to your game account (for example, through your D-TECH ID), or add additional steps to verify your identity by asking you about your activities on our Services. Once we have verified your identity, you may appoint an authorized representative to enforce your rights on your behalf by providing the representative’s contact information to our customer service staff as required by applicable law.

You reserve the right not to be discriminated against for exercising these rights.

IDENTIFICATION-BLOGGLERS-Cookies-and-Similar-Technologies

Like most online services, we and our partners use cookies and similar technologies to provide and personalize the Service, analyze usage, deliver targeted advertising, and prevent fraud. Cookies and similar technologies allow us and our partners to save your preferences and track your activities within the Service. Please note that our partners may act in accordance with their own privacy policies.

Our partners and we collect and store information about users’ interactions with individual websites and applications that use our technologies, including cookies and other tracking technologies. This enables us, for example, to identify the presence of common users or households behind multiple devices or browsers and then link those browsers and devices in a device graph. Through these processes we aim to:

Detecting and preventing fraud;
Enable users to use the Service on one device and then seamlessly pick up where they left off on another device;
Analysis, personalization and attribution;
limit the number of times the same ad is shown to the user across all known or predicted devices; and/or
Serve personalized ads across devices with data from browser patterns across devices.

For more information (including opt-out options), please visit partner-opt-out. You can disable cookies in your browser settings, but some features of the Service may not function properly.

In order for us to provide in-game advertising, we may send your advertising ID and IP address, data from cookies and other similar technologies, as well as other such information to advertisers (or advertising networks). They could then find advertisements that are suitable for you to display in our games and on the off-site resources. You can control and restrict our use of your advertising ID using the settings on your device. DTECH does not control which specific advertisements will be shown in our games (this is controlled by advertising networks), but we block certain categories of advertisements.

A list of advertising partners and links to their privacy policies can be found here:

Unity Ads is provided by Unity.
For more information about Unity Ads, please visit their Privacy Policy: https://unity3d.com/legal/privacy-policy

HOW WE PROTECT YOUR DATA

Security Measures.

To ensure a secure player experience, we continually develop and implement administrative, technical and physical security measures to protect your data from unauthorized access, loss, improper use or alteration.

Data storage.

We retain your data for as long as your account is active or as necessary to provide you with the Service. For example, we may periodically de-identify unused game accounts and regularly search for and de-identify non-essential data. If you request that we remove your personal data, please note that we will retain your data for as long as necessary for our legitimate business interests, such as to fulfill our local obligations, resolve disputes and enforce our agreements.

CHILDREN

The protection of children’s online privacy is very important to us. In general, our Services are not directed to children under the age of 13 (or other mandatory age under local law), and the Services do not knowingly collect personal data from children, except as set forth in the following paragraph.

We take additional measures to limit access to the Service based on the player’s age for games that are not designed for, but appeal to, children. For these Services, when the player indicates that they are under the age of 13 (or the applicable age limit where they are located), we will limit their access to certain features, such as social media and chat features, as well as certain notification alerts. We also limit the processing of personal data to only the level necessary to support the internal operations of our Services.

Note that some of our Services may have a higher age limit (e.g. 16) than defined in the two paragraphs above. Our goal is to provide a safe gaming experience for our players and to protect Young Players.

If you are a parent or guardian of a child and wish to review the personal data collected from your child, or to have that information modified or deleted, you may contact us as set forth above. If we become aware that the child has provided us with personal data despite the above requirements, we will delete all personal data collected, except where there is a legal obligation to retain such data, and the child’s account will be terminated and/or converted to a minor-appropriate experience, as appropriate.

For California Residents

Please go to disclosure-california-residents to see the specific clauses for California residents.

Living in Turkey

Specific clauses for Turkish residents are available at disclosure-turkish-residents.

Who Lives in South Korea

Specific clauses for persons residing in South Korea are available at disclosure-korea-residents.